How to notify of a DID scheduled date (Internal)
1. Log in to IBES and locate the account associated with the DID by searching for the DID.
2. Click on the "PACKAGES" tab and locate the DID.
3. Click on MODIFY.
4. On the "NEXT BILL DATE" field, change the date to the DID Scheduled Date.
5. Click on SAVE at the bottom.
6. Notify the customer via email in Salesforce.
7. Search for the ACCOUNT and then go to the CONTACT NAME.
8. Once the correct contact name has been located, click on send an email in the ACTIVITY HISTORY.
9. On the SUBJECT, type: GRIDARE - Number +61XXXXXXXXX Cutover Scheduled. Wherein +61XXXXXXXXX is the DID number that was modified in IBES.
10. Click SELECT TEMPLATE.
11. Select LNP Scheduled Date.
12. Include the DID number and Next Bill Date as saved in IBES in the body of the message.
13. Click on SEND and you're done.
