Knowledgebase
(27)Support (81)How To's
SEARCH
Knowledgebase: How To's > FAQ - Soft Phones
How do I fix the audio quality on X-Lite?
Posted by , Last modified by on 03 September 2013 10:33 AM

You can fix the audio quality on X-Lite by doing the following:

 

  • Open X-Lite and click on Softphone

        

 

  • In Softphone; click on Preferences

        

 

  • Go to Devices to check the audio settings for X-Lite

        

 

  • Make sure that Zero-touch device configuration, Automatic gain control and Reduce background noise are all ticked or checked

        

 

  • Under Headset Mode, Make sure that the Speaker is not using the default settings; it should be using Speakers (e.g. Speakers - Realtek High Definition Audio)

        

 

  • Under Headset Mode, Make sure that the Microphone is not using the default settings; it should be using Microphone (e.g. Microphone - Realtek High Definition Audio)

        

 

  • Press OK to save the settings; these will ensure that the audio settings on X-Lite are properly set

        

 

  • To ensure that you have the correct audio settings on your computer; right click on the Volume Control of your Windows Taskbar

        

 

  • Click on Recording Devices

        

 

  • Right click on Microphone (e.g. Microphone - Realtek High Definition Audio) and choose Set as Default Device

        

 

  • If you are using your webcams microphone; Right click on it and choose Disable

        

     NOTE: It needs to be disabled because it picks up noises on a wide range scale that makes the audio input susceptible to external noises.

 

  • Click on Microphone (e.g. Microphone - Realtek High Definition Audio) and then click on Properties

        

 

  • Go to Levels and adjust the volume of your microphone according to your preference

        

 

  • Go to Enhancements and make sure that DC Offset Cancellation, Noise Suppression and Acoustic Echo Cancellation are all ticked or checked

        

 

  • Click on OK to save the settings of your Microphone Properties

        

 

  • Go to Communications and choose Mute All Other Sounds

        

 

  • Click on OK to save the settings of your Sound Properties

        

     NOTE: If audio quality did not improve after doing the steps above; make sure you close X-Lite and re-launch it or restart your computer for the changes to take effect.

 

RELATED LINKS (6 RESULTS): FAQ - Soft Phones

 

REMINDER: You can also download the attached PDF version of this tutorial.



Attachments 
 
 how to fix the audio quality on x-lite.pdf (784.63 KB)
(5 vote(s))
Helpful
Not helpful
Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please enter the text you see in the image into the textbox below (we use this to prevent automated submissions).