Knowledgebase: Support
Audio Format Requirement for Phases and Music On Hold
Posted by , Last modified by on 10 September 2013 01:46 PM

If you want to send audio files or recordings for upload here is the format the system supports for Phrases and Music On Hold .

         .MP3 format (Stereo Quality)

  • Bit Rate: 128 Kbps
  • Channel Count: 2 Channel
  • Sampling Rate: 44.1 KHz
  • Bit Depth: 16-Bit


REMINDER: You need to be registered at before you can send the file(s) to us. If you are not yet a registered user please follow the instructions below.

  • Go to
  • Click on Register
  • Put in your Full Name, Email, Password and Verify Register
  • Click on Sign Up to complete the registration

      NOTE: Check the email you registered on the site to confirm your activation request. Once confirmed; you can login using your registered email and the password that you created.

  • Once you're logged in, click on Submit a Ticket
  • Choose Support and click on Next
  • Put in the Subject and Message
  • Click on Add File to add .MP3 file
  • Click on Submit to send or lodge a ticket


FYI: Regarding audio quality; both Phrases and Voicemail are down sampled by the system to make it just right to work with VoIP as for the Music On Hold it retains the original format however when it comes out of your ip phone or softphone it is compressed for VoIP audio. This is in general for all VoIP services and not just Gridare because phone calls are not 128 Kbps with 44.1 KHz Stereo Quality; it is only a standard requirement for system upload to avoid poor audio quality.



(0 vote(s))
Not helpful

Comments (0)
Post a new comment
Full Name:
CAPTCHA Verification 
Please enter the text you see in the image into the textbox below (we use this to prevent automated submissions).