Knowledgebase: How To's > FAQ - Virtual PBX
What kind of functions do groups have?
Posted by , Last modified by on 11 October 2013 11:57 AM

Below are the list of functions or actions for groups:


  • Enables you to receive incoming calls using your assigned number(s) DID + Telephone Number (e.g. DID 61212345678)



  • Create a list for departments, position etc. (e.g. Billing or Secretary) that has it's own set of actions



  • Set how long you would like your phones to ring



  • Set or enable extensions that you would like to ring when calls come in (all extensions or individually)



  • Add time conditions that are set to work daily or time based rules (e.g. 08:00:00-19:00:00 / Monday-Friday)



  • Add time conditions that are time and date specific or period based rules (e.g. 08:00:00-19:00:00 / 2013-10-03 2013-10-10)



  • Assign calls to go to your extension's voicemail email address (e.g. 2295867026 - John Citizen:



  • Assign calls to go to your IVR or Auto Attendant



  • Divert calls to an external number it can be a landline or a mobile number (e.g. 61212345678 or 61466778899)



  • Calls can be diverted to a different group or extension (e.g. DID 61212345678 or Ext 2295867026)



  • Assign calls to be diverted to listen to a Phrase



  • It has a Hangup function when needed



  • Use the Delete function when you want to remove a row or action





REMINDER: You can also download the attached PDF version of this tutorial.

 what kind of functions do groups have.pdf (408.68 KB)
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