THE IMPORTANCE OF TROUBLESHOOTING:
There are certain things as people we make assumptions of and in most
occasions it can save us time and trouble. Unfortunately, applying
these assumptions to technology isn't a good idea and it's also not
logical.
W...
REGISTER FAILED / FORBIDDEN: BAD AUTH ON YEALINK DISPLAY:
DESCRIPTION: You are unable to make and receive calls and your phone
displays FORBIDDEN: BAD AUTH. In the Yealink settings page, it says
REGISTER FAILED in Accounts.
STEP 1: CHECK INTERNET ...
OVERVIEW:
Huawei HG659 router is being distributed by TPG to its subscribers.
The problem is caused by the "SIP ALG" setting and the Network
Security Firewall setting. Follow the steps below to disable these
functions from the router web interface. NOTE...
Your mobile device must be connected to the internet.
You would need to have the following information:
* Username
* Password
On starting Session Talk you would be asked to Create SIP and would be
given several options,Tap on Gridare it and fill ...
HOW TO FIND MISSED CALLS ON A T48G YEALINK PHONE
A log of Missed calls is available using the phone interface. To view
the log, simply follow the steps shown below.
1. Tap on phone icon
2. On the left side of the screen panel, press on MISSED CALLS....
HOW TO UPDATE YOUR CREDIT CARD DETAILS FROM THE GRIDARE PORTAL
1. Log into my.gridare.com using the username that starts with letter
"G".
2. Click on the accounting tab.
3. Look on the bottom left where it says Update Credit Card Details.
Enter in ...
THIS ARTICLE WILL WALK THE USER THOUGH ON HOW TO CONFIGURE A THIRD
PARTY CISCO SPA525G (OR SIMILAR)FOR A GRIDARE PHONE NUMBER.
NOTE:
* In scenarios like these, a request is sent via Ticketing System
in Kayako with approval from from the requester's...
Copy MAC address and paste it in ibes
download latest firmware
from https://my.gridare.com/yealink/firmware/
[https://my.gridare.com/yealink/firmware/]
Login to phone, go to settings > Upgrade.
Wait for the phone to restart.
PLDT HOME FIBR ROUTER
Did you know that PLDT Home Fibr router only has one active LAN port?
Yes, it is true. Although its router has 4 LAN ports, the only active
one is the LAN1 port. Should you need to connect multiple devices, you
would have to get a ...
1st. Put the caller on hold.
2nd. Hit the Transfer Button.
3rd. Dial the phone number in the Transfer Call dialog box.
4th. Click "Transfer".
1st. Put the existing call on Hold. Then open another line by clicking
the Dial Pad.
A Dial Pad will appear.
2nd. Dial the phone number and then hit the "Call" button. If you have
more than one SIP accounts, you will see another dialog box for you
sel...
1. Download Jitsi from this link https://jitsi.org/downloads
[https://jitsi.org/downloads] [https://jitsi.org/downloads/]
2. Scroll down and look for JITSI DESKTOP STABLE BUILD LINE and click
the link for your correct Operating system.
3. Once downloa...
If the customer calls about not being able to access the MISSED CALLS
on his/her yealink phone, we need to access the user interface of the
phone and enable this feature.
1. Press the OK button on your phone to get the IP ADDRESS (e.g.
192.168.0.234)
...
This article will illustrate how to set up an automatic top up on an
account.
Note: It is recommended to have the customer do it from their end to
ensure they are knowledgeable on how to do it in the future.
1. Ask the customer to log in to their ...
What is a BLF? Busy Lamp Field, this is a light on the IP Phone that
tells you whether another extension connected to the same PBX is busy
or not.
If you have a Yealink IP Phone, these are what the light colors would
indicate:
Green light - Available ...
This article will help with factory restoring Arunas phones
There are 2 ways to do a factory restore, HOWEVER, BEFORE completing
this process you should back up any phone books you have stored in
the phone
and keep a record of any call history etc. that y...
Here are the parameters for files uploaded for voicemail...
.wav extersion
PCM encoded
16 bit
mono
8khz
Note: file converters may not all work, so best to have original file
built to these specs
If you are having trouble using option based service (Select 1 for
Sales) this may be DTMF tones on your Jitsi softphone not set
correctly, here is how you can set up your Jitsi phone to work with
these tones
1. With Jitsi open on your desktop
2. Se...
