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THE IMPORTANCE OF TROUBLESHOOTING: There are certain things as people we make assumptions of and in most occasions it can save us time and trouble. Unfortunately, applying these assumptions to technology isn't a good idea and it's also not logical. W...
REGISTER FAILED / FORBIDDEN: BAD AUTH ON YEALINK DISPLAY:   DESCRIPTION: You are unable to make and receive calls and your phone displays FORBIDDEN: BAD AUTH. In the Yealink settings page, it says REGISTER FAILED in Accounts. STEP 1: CHECK INTERNET ...
OVERVIEW: Huawei HG659 router is being distributed by TPG to its subscribers. The problem is caused by the "SIP ALG" setting and the Network Security Firewall setting. Follow the steps below to disable these functions from the router web interface. NOTE...
IS THERE ANYTHING WE CAN DO TO HELP? We value our clients and we'd be sorry to see you go. Sometimes clients think they need to close the account because they don't know how to solve a problem. Before you decide to close your account with Gridare, we'd l...
HOW TO FIND MISSED CALLS ON A T48G YEALINK PHONE A log of Missed calls is available using the phone interface. To view the log, simply follow the steps shown below. 1. Tap on phone icon 2. On the left side of the screen panel, press on MISSED CALLS....
HOW TO UPDATE YOUR CREDIT CARD DETAILS FROM THE GRIDARE PORTAL 1. Log into my.gridare.com using the username that starts with letter "G". 2. Click on the accounting tab. 3. Look on the bottom left where it says Update Credit Card Details.  Enter in ...
THIS ARTICLE WILL WALK THE USER THOUGH ON HOW TO CONFIGURE A THIRD PARTY CISCO SPA525G (OR SIMILAR)FOR A GRIDARE PHONE NUMBER. NOTE: *  In scenarios like these, a request is sent via Ticketing System in Kayako with approval from from the requester's...
Copy MAC address and paste it in ibes download latest firmware from https://my.gridare.com/yealink/firmware/ [https://my.gridare.com/yealink/firmware/] Login to phone, go to settings > Upgrade. Wait for the phone to restart.
Every time the is a purchase of a hardware such as IP Phone and headset, we make sure we put the details in Salesforce to help us track for warranty check purposes. By doing this, we should be able to tell if a piece of hardware was purchased from us and ...
THIS ARTICLE DEMONSTRATES HOW TO CREATE AN UPDATE FOR NEW SERVICES, NEW CLIENTS, CANCELLED SERVICES AND CANCELLED ACCOUNTS IN MANGOAPP. 1. In Mango press +COMPOSE . Follow the format enumerated below. * If it is a NEW CLIENT, Format is : NEW CLIENT:...
PLDT HOME FIBR ROUTER Did you know that PLDT Home Fibr router only has one active LAN port? Yes, it is true. Although its router has 4 LAN ports, the only active one is the LAN1 port. Should you need to connect multiple devices, you would have to get a ...
* Download Jitsi from this link https://jitsi.org/ [https://jitsi.org/] * Click Download at the top  * Under JITSI DESKTOP STABLE BUILD LINE, select the appropriate installer according to you OS (Operating System). Once download is done, install Ji...
1st. Put the caller on hold. 2nd. Hit the Transfer Button. 3rd. Dial the phone number in the Transfer Call dialog box. 4th. Click "Transfer".
1st. Put the existing call on Hold. Then open another line by clicking the Dial Pad. A Dial Pad will appear. 2nd. Dial the phone number and then hit the "Call" button. If you have more than one SIP accounts, you will see another dialog box for you sel...
1. Download Jitsi from this link https://jitsi.org/downloads [https://jitsi.org/downloads] [https://jitsi.org/downloads/] 2. Scroll down and look for JITSI DESKTOP STABLE BUILD LINE and click the link for your correct Operating system. 3. Once downloa...
HOW TO NOTIFY OF A DID SCHEDULED DATE (INTERNAL) 1. Log in to IBES and locate the account associated with the DID by searching for the DID. 2. Click on the "PACKAGES" tab and locate the DID.   3. Click on MODIFY. 4. On the "NEXT BILL DATE" field...
If the customer calls about not being able to access the MISSED CALLS on his/her yealink phone, we need to access the user interface of the phone and enable this feature.  1. Press the OK button on your phone to get the IP ADDRESS (e.g. 192.168.0.234) ...
WHEN A CLIENT WANTS TO ORDER A NEW DID. NOTE: TAKE THE MONEY FROM THE ACCOUNT FIRST. 1. Let Robert know that client is getting a new number, send account number and location of the number. 2. Wait for Robert to allocate the number. 3. Add the DID ...
THIS ARTICLE WILL DESCRIBE HOW TO ADD A NEW ACCOUNT IN SALESFORCE. 1. Log in to Salesforce 2. On the top click on ACCOUNTS. 3. In ACCOUNTS HOME, click the button that says "NEW". 4. Fill out all pertinent info on the account info screen. 5. Once ...
THIS ARTICLE WILL DESCRIBE HOW TO CREATE A NEW ACCOUNT IN IBES.   1. Log in to IBES [HTTPS://HELP.GRIDARE.COM/STAFF/IBES.COM.AU]   2. Once logged in, click on ADD CUSTOMER to the right panel.   3. Fill out all necessary information in the page...
This article will illustrate how to set up an automatic top up on an account. Note: It is recommended to have the customer do it from their end to ensure they are knowledgeable on how to do it in the future.   1. Ask the customer to log in to their ...
This article will briefly explain how to create an article knowledgebase using Kayako. 1. Log in to Kayako. 2. On top click on HELPDESK and choose KNOWLEDGEBASE on the drop-down menu. 3. Click on NEW ARTICLE   3. Choose PARENT CATEGORY and depen...
Here are the parameters for files uploaded for voicemail... .wav extersion PCM encoded 16 bit mono 8khz Note: file converters may not all work, so best to have original file built to these specs
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