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Knowledgebase : How To's > FAQ - Virtual PBX
YOU CAN CHANGE YOUR VOICEMAIL EMAIL ADDRESS BY DOING THE FOLLOWING: * Go to https://my.gridare.com/ [1] * Log in using your Account ID: e.g. G12345 click on the UPDATE button on the right to save the changes RELATED LINKS (29 RESULTS): FAQ - ...
YOU CAN CREATE AN IVR BY DOING THE FOLLOWING: * Go to https://my.gridare.com/ [1] * Log in using your Account ID: e.g. G12345 Select ADD IVR * Enter your desired name for the IVR and click on ADD * Your IVR will now be created and open; r...
YOU CAN ADD A TIME BASED RULE BY DOING THE FOLLOWING: * Go to https://my.gridare.com/ [1] * Log in using your Account ID: e.g. G12345 click the drop down menu and choose RANGE * Set the START TIME and STOP TIME using the following format HH:...
YOU CAN ADD A PERIOD BASED RULE BY DOING THE FOLLOWING: * Go to https://my.gridare.com/ [1] * Log in using your Account ID: e.g. G12345 click the drop down menu and choose PERIOD * Set the START TIME and STOP TIME using the following format ...
YOU CAN ADD AN EXTENSION BY DOING THE FOLLOWING: * Go to https://my.gridare.com/ [1] * Log in using your Account ID: e.g. G12345 click the drop down menu and choose ADD EXTENSION * It will ask you to fill in the following information for you...
YOU CAN DIVERT A CALL TO YOUR MOBILE BY DOING THE FOLLOWING: * Go to https://my.gridare.com/ [1] * Log in using your Account ID: e.g. G12345 type in their your mobile number (e.g. 61411223344) * On TIME OUT you can set how long you would lik...
YOU CAN ADD A GROUP BY DOING THE FOLLOWING: * Go to https://my.gridare.com/ [1] * Log in using your Account ID: e.g. G12345 click the drop down menu and choose ADD GROUP * Type your preferred group name on the Add Group box * Click on ADD...
THE DIFFERENCE BETWEEN RING, GOTO AND DIAL ARE THE FOLLOWING: * RING is used to call extensions which are listed under the EXTENSIONS drop down menu * GOTO is used to route calls to a GROUP (e.g. DID 61123456789) * DIAL is used to dial an EXT...
YOU CAN ADD TIME CONDITIONS BY DOING THE FOLLOWING: * Go to https://my.gridare.com/ [1] * Log in using your Account ID: e.g. G12345 RANGE or PERIOD * For time based rules you can choose RANGE * Set the START TIME and STOP TIME using the f...
YOU CAN MODIFY TIME CONDITIONS BY DOING THE FOLLOWING: * Go to https://my.gridare.com/ [1] * Log in using your Account ID: e.g. G12345 click on SAVE at the bottom to save the settings FOR TIME BASED (RANGE): FOR PERIOD BASED (PERIOD): ...
YOU CAN SETUP YOUR PHONE NUMBER BY DOING THE FOLLOWING: * Go to https://my.gridare.com/ [1] * Log in using your Account ID: e.g. G12345 click the drop down menu and choose the group (e.g. DID 61211223344) that you want to setup * Under VPBX ...
YOU CAN MAKE SURE YOUR ACCOUNT IS SETUP TO RECEIVE CALLS BY DOING THE FOLLOWING: * Go to https://my.gridare.com/ [1] * Log in using your Account ID: e.g. G12345 click the drop down menu and choose the group (e.g. DID 61211223344) that you want ...
YOU CAN TOP UP YOUR ACCOUNT BY DOING THE FOLLOWING: * Go to https://my.gridare.com/ [1] * Log in using your Account ID: e.g. G12345 click the drop down menu for USE CREDIT CARD DETAILS ON FILE and choose YES * Put the amount (e.g. $100) in t...
YOU CAN TOP UP YOUR ACCOUNT USING A DIFFERENT CREDIT CARD INFORMATION BY DOING THE FOLLOWING: * Go to https://my.gridare.com/ [1] * Log in using your Account ID: e.g. G12345 click the drop down menu for USE CREDIT CARD DETAILS ON FILE and choos...
YOU CAN SETUP AN AUTOMATIC TOP UP ON YOUR ACCOUNT BY DOING THE FOLLOWING: * Go to https://my.gridare.com/ [1] * Log in using your Account ID: e.g. G12345 & the password sent to you by Gridare (which you can see from the Gridare Welcome Email) ...
YOU CAN UPDATE OR CHANGE THE CREDIT CARD INFORMATION ON YOUR ACCOUNT BY DOING THE FOLLOWING: * Go to https://my.gridare.com/ [1] * Log in using your Account ID: e.g. G12345 click the drop down menu and choose the CARD TYPE * Put in the NAME ...
YOU CAN CHECK YOUR CALL LOGS BY DOING THE FOLLOWING: * Go to https://my.gridare.com/ [1] * Log in using your Account ID: e.g. G12345 choose the month and year (e.g. FROM: Sep-2013 TO: Sep-2013) * Another option would be to choose SELECT BY D...
GROUPS is a group of actions that your phone system is programmed to do. If the Group name indicates "DID" (Direct Inward Dial) in the beginning followed by the telephone number (e.g. DID 61212345678); it represents the group or list of actions that th...
EXTENSIONS is a unique login or identifier that enables you to receive or make calls when used on telephony devices such as IP Phones (e.g. Yealink) and Softphones (e.g. NCH Express Talk). It also allows you to manage how calls are being routed to you ...
IVRS (Interactive Voice Response) is an auto-attendant that allows pre-recorded or dynamically generated audio to further direct callers on how to proceed like Press 1 for Sales, Press 2 for Billing or Press 3 for Support. Once the caller chooses the a...
PHRASES are compiled short recordings used for IVRs and can also be called into action to work within a group or extension depending on your preference or the needs of your business such as Welcome Greeting, Voicemail Greeting and Music On Hold. These ...
BELOW ARE THE LIST OF FUNCTIONS OR ACTIONS FOR GROUPS: * Enables you to receive incoming calls using your assigned number(s) DID + Telephone Number (e.g. DID 61212345678) * Create a list for departments, position etc. (e.g. Billing or Secretary)...
BELOW ARE THE LIST OF FUNCTIONS OR ACTIONS FOR EXTENSIONS: * Set how long you would like your phones to ring * Set or enable extensions that you would like to ring when calls come in (all extensions or individually) * Add time conditions that...
BELOW ARE THE LIST OF FUNCTIONS OR ACTIONS FOR IVRS: * Rename your IVR or delete it if needed * Set amount of time before initial phrase starts playing * Assign a phrase that will play at the beginning of the IVR * Set how many times you w...
BELOW ARE THE LIST OF FUNCTIONS OR ACTIONS FOR PHRASES: * Enables you to add or create a phrase * Rename your phrase or delete it if needed * Provides instruction for recording phrase using your IP Phone (e.g. Yealink) or Softphone (e.g. NCH ...
YOU CAN UPDATE THE DETAILS OF YOUR ONLINE ACCOUNT BY DOING THE FOLLOWING: * Go to https://my.gridare.com/ [1] * Log in using your Account ID: e.g. G12345 & the password sent to you by Gridare (which you can see from the Gridare Welcome Email) ...
YOU CAN CHECK CALL RATES BY DOING THE FOLLOWING: * Go to https://my.gridare.com/ [1] * Log in using your Account ID: e.g. G12345 check the country code on CountryCode.org [2] for reference. * Fill in the box for ENTER THE NUMBER YOU WISH TO...
THE IMPORTANCE OF TROUBLESHOOTING: There are certain things as people we make assumptions of and in most occasions it can save us time and trouble. Unfortunately, applying these assumptions to technology isn't a good idea and it's also not logical. W...
YOU CAN CHANGE THE PASSWORD OF YOUR ONLINE ACCOUNT BY DOING THE FOLLOWING: * Go to https://my.gridare.com/ [https://my.gridare.com/] * Log in using your Account ID: e.g. G12345 & the password sent to you by Gridare (which you can see from the Grida...
YOU CAN CREATE AND RECORD A PHRASE BY DOING THE FOLLOWING: * Go to https://my.gridare.com/ [https://my.gridare.com/] * Log in using your Account ID: e.g. G12345 & the password sent to you by Gridare (which you can see from the Gridare Welcome Email...
What is the difference between an extension, a line, and a phone number? People sometimes ask us what is the difference between an extension, a line, and a phone number. Here you will find an explanation of the difference between the three. Extensions ...