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HOW TO RESET YEALINK T46 TO FACTORY SETTINGS: CAUTION: Doing a reset to factory default will completely erase all the settings of your IP Phone. Please only use this article if you were authorized by support. Strictly for troubleshooting purposes only. ...
How to Reset your Client Portal Password * Using your Internet browser, go to my.gridare.com * Click on "Password" link in the line that says Recover my Username or Password section. * Enter Username and the email address associated with your Gridar...
HOW TO CHECK IP ADDRESS ON A YEALINK PHONE? * Press the OK button on the phone when the phone is in idle status * The LCD screen will now display the IP ADDRESS in the top line, which reads IPV4: Depending on the model of the phone, the Status may d...
HOW TO CHECK FIRMWARE ON A YEALINK PHONE? * Press the OK button on the phone when the phone is in idle status * The LCD screen will now display the FIRMWARE VERSION in the third line, which reads FIRMWARE: Depending on the model of the phone, the St...
HOW TO RECOVER YOUR CLIENT PORTAL USERNAME: * Using your Internet browser, go to my.gridare.com * Click on "Username" link in the line that says "Recover my Username or Password". * Enter the email address associated with your Gridare account. * ...
How to check Call Logs in your Client portal: * Go to https://my.gridare.com/ [https://my.gridare.com/] * Log in using your Account ID: e.g. G12345 & the password sent to you by Gridare (which you can see from the Gridare Welcome Email) * Click on ...
HOW TO DOWNLOAD AND RUN REMOTE.GRIDARE Remote.Gridare is a piece of software used for Internet-based remote access and support. It can connect to your PC, so the Technical Support representative can remote control your PC as if they were sitting right i...
HOW TO SETUP ZOIPER USING YOUR GRIDARE ACCOUNT: * Download ZOIPER from this link http://www.zoiper.com/en/voip-softphone/download/zoiper3 [http://www.zoiper.com/en/voip-softphone/download/zoiper3]. * The website will automatically detect your platfor...
HOW TO SEND TO VOICEMAIL IF I DON'T ANSWER A CALL  NOTE: To send a call to your voicemail, you should first create a recording using your phone. If you have not done this yet, you can follow the steps from this link: How can I record a voicemail? [https...
HOW TO DELETE ROWS IN MYGRIDARE PORTAL * Go to https://my.gridare.com/ [https://my.gridare.com/] * Log in using your Account ID: e.g. G12345 & the password sent to you by Gridare (which you can see from the Gridare Welcome Email) * Click on "Mana...
HOW TO CHECK MAC ADDRESS ON A YEALINK PHONE? * Press the OK button on the phone when the phone is in idle status * The LCD screen will now display the MAC ADDRESS in the second line, which reads MAC: Depending on the model of the phone, the Status m...
How to block "ghost calls" from 100,1000,10000 on your Yealink phone The symptoms : * Phones will ring with 100,1000, or 10000 as the caller-ID and no one will be on the other end. * It could happen just once just like it could happen many times a ...
The Do Not Disturb (DND) feature allows you to reject all incoming calls. Incoming calls will be shown as missed calls. This can be useful when you are away from your desk. NOTE: There are two ways to enable DND on your phone whether you have one or mult...
The DO NOT DISTURB feature allows you to reject all incoming calls. Incoming calls will be shown as missed calls. This can be useful when you are away from your desk. NOTE: There are two ways to enable DND on your phone whether you have one or multiple S...
Annoyed of unwanted callers, spam calls or telemarketers? When your phone has rang one more time than you can take, you know it's time to block that number. These steps will guide you on how to block the number that recently called you. Press HISTORY so...
There are two ways on how to transfer calls. * WARM TRANSFER - A warm transfer is when you speak with the person whom you are transferring the call to and ASKING PERMISSION BEFORE THE CALL IS TRANSFERRED. * COLD TRANSFER - A cold transfer is when yo...
* During an active call press the "Conf" button. This places the call on hold. * Dial the number of the person you wish to add to the conference call and press "OK". * When the called party answers, see if they are available to join first. Press "Con...
* During an active call, press the CONFERENCE soft key. This places the current call on hold. * Dial the phone number or extension number of the other party that you wish to join in the conference (e.g extension 5503) then press the OK button. * When...
NOTE: Only registered users can submit a ticket to Gridare. To register, please follow steps from this link: How to register to Gridare Ticketing system [https://help.gridare.com/index.php?/Default/Knowledgebase/Article/View/115/0/how-to-register-to-grid...
HOW TO REGISTER TO GRIDARE TICKETING SYSTEM: * Using your Internet browser, go to https://help.gridare.com [http://help.gridare.com] * Click on the REGISTER link * Fill-out the boxes in the GENERAL INFORMATION section NOTE: Please use the Email add...
CAUTION: Configuring your IP Phone manually without proper knowledge or assistance may result to registration failure or bad authentication. Please only use this article if you were authorized by support. Strictly for troubleshooting purposes only.  * ...
New clients usually ask how to setup call flow rules. Using the Gridare Client Portal, you can achieve the rules that you want on how incoming calls will be handled. In this article, we will provide an example of a basic setup which is commonly used by ...
What is a Failover? A Failover is a backup option wherein we setup rules on how incoming calls will be handled when your phone system becomes unavailable (e.g Power failure, internet connection issue, scheduled maintenance). First, you need to login to...
YOU CAN CONNECT YOUR YEALINK PHONE TO THE INTERNET BY DOING THE FOLLOWING:   * Remove the phone from the box * Attach the stand to the main unit * Connect the cord and handset underneath the main unit to the port marked as Handset. * Connect ...
HOW TO FIND MISSED CALLS ON A T48G YEALINK PHONE A log of Missed calls is available using the phone interface. To view the log, simply follow the steps shown below. 1. Tap on phone icon 2. On the left side of the screen panel, press on MISSED CALLS....
1st. Log in to your Gridare account by going to https://my.gridare.com [https://my.gridare.com] 2nd. Click on the Accounting tab 3rd. Enter Credit Card details. Click "Save"
HOW TO UPDATE YOUR CREDIT CARD DETAILS FROM THE GRIDARE PORTAL 1. Log into my.gridare.com using the username that starts with letter "G". 2. Click on the accounting tab. 3. Look on the bottom left where it says Update Credit Card Details.  Enter in ...
THIS ARTICLE WILL WALK THE USER THOUGH ON HOW TO CONFIGURE A THIRD PARTY CISCO SPA525G (OR SIMILAR)FOR A GRIDARE PHONE NUMBER. NOTE: *  In scenarios like these, a request is sent via Ticketing System in Kayako with approval from from the requester's...
* Download Jitsi from this link https://jitsi.org/ [https://jitsi.org/] * Click Download at the top  * Under JITSI DESKTOP STABLE BUILD LINE, select the appropriate installer according to you OS (Operating System). Once download is done, install Ji...
1st. Put the caller on hold. 2nd. Hit the Transfer Button. 3rd. Dial the phone number in the Transfer Call dialog box. 4th. Click "Transfer".
1st. Put the existing call on Hold. Then open another line by clicking the Dial Pad. A Dial Pad will appear. 2nd. Dial the phone number and then hit the "Call" button. If you have more than one SIP accounts, you will see another dialog box for you sel...
1. Download Jitsi from this link https://jitsi.org/downloads [https://jitsi.org/downloads] [https://jitsi.org/downloads/] 2. Scroll down and look for JITSI DESKTOP STABLE BUILD LINE and click the link for your correct Operating system. 3. Once downloa...
We can do a call transfer from Jitsi in two easy ways. First the BLIND TRANSFER or otherwise known as a COLD TRANSFER and the ATTENDED TRANSFER or a WARM TRANSFER. To know how to perform each type kindly check below. 1. BLIND TRANSFER     Once you are...
This article will illustrate how to set up an automatic top up on an account. Note: It is recommended to have the customer do it from their end to ensure they are knowledgeable on how to do it in the future.   1. Ask the customer to log in to their ...
HOW TO RESET YEALINK PHONE TO FACTORY SETTINGS? CAUTION: Doing a reset to factory default will completely erase all the settings of your IP Phone. Please only use this article if you were authorized by support. Strictly for troubleshooting purposes only...
You can transfer a call to another party in one of three ways: Blind Transfer: Transfer a call directly to another party without consulting. SEMI-ATTENDED TRANSFER: Transfer a call when the target phone is ringing. ATTENDED TRANSFER: Transfer a call w...