We can help you resolve common problems and issues by walking you through a few questions. Begin by choosing a troubleshooter category.

What is an IP Phone? An IP Phone is a handset that uses VoIP (Voice over IP) technology in placing and transmitting telephone calls over the internet instead of using the traditional PSTN (Public Switched Telephone Network).

e.g. Yealink
What is a Softphone? A Softphone is a software program for making telephone calls over the internet using your computer rather than using a dedicated hardware such as an IP Phone (e.g. Yealink).

e.g. NCH Express Talk
What is a Virtual PBX? A Virtual PBX (Private Branch Exchange) is a hosted telephony system used by a business to route calls through a network of internal phone lines. It's software based and it completely replaces traditional hardware based PBX. It offers easy installation and many additional features that a traditional PBX cannot. It's the most affordable phone solution for a business. It works well with IP Phones (e.g. Yealink) and Soft Phones (e.g. NCH Express Talk).

e.g. Gridare Customer Portal: