How to setup your Groundwire softphone app

Account Setup Guide

1. Access Account Settings

On the Main screen of the application:

• Android: Select the Menu (⋮) > Settings > Accounts.

• iOS: Open the Keypad tab, then select Settings (⚙️) > SIP Accounts or Accounts.

2. Create the Account

• On the Accounts screen, select the + (Plus) icon.

• Select Generic SIP Account or New SIP Account.

• Enter a Title (e.g., "Work" or "Home"), your Username, Password, and SIP Domain.

3. Configure NAT Traversal (STUN)

Before saving, you must configure how the app handles your network connection to ensure two-way audio:

• Scroll down to the Advanced or Network Settings section within the account setup.

• Locate NAT Traversal and select STUN.

• In the STUN Server text field, enter the address provided by us.

  Tip: If you don't have one, a common public option is stun.l.google.com:19302.

4. Save and Verify

• Select the Checkmark (✔) or Save button at the top of the screen.

• The new account will now appear on the Accounts screen.

• Select Back several times to return to the Main screen.

5. Confirm Registration

Look at the SIP service icon in the top left corner:

• Solid Green: Your account is registered and STUN is successfully punching through your firewall.

• Red/Empty: Check your internet connection or verify your SIP credentials and STUN address for typos.

You are now ready to make calls with the softphone.