There are two ways on how to transfer calls.
- Warm Transfer - A warm transfer is when you speak with the person whom you are transferring the call to and asking permission before the call is transferred.
- Cold Transfer - A cold transfer is when you do not have to notify the other party/extension about the impending call.
How to do warm transfer:
- During an active call, press the “Tran” button. This will put the active call on hold.
- Enter the number to whom you want to transfer the call.
- Press the “OK” button to initiate the transfer.
- Wait until the destination party picks up the call and then confirm the transfer.
- Press the “Tran” button again to complete the transfer.
How to do cold transfer:
- During an active call, press the “Tran” button. This will put the active call on hold.
- Enter the number to whom you want to transfer the call.
- Press the “Tran” button again to complete the transfer.
The caller is now transferred to the other line and would have to wait until the other party answers
REMINDER: You can also download the attached PDF version of this tutorial.
