Setting up Business Hours Rules on Gridare Phone System
Posted by , Last modified by on 30 September 2016 01:00 PM
New clients usually ask how to setup call flow rules. Using the Gridare Client Portal, you can achieve the rules that you want on how incoming calls will be handled.
In this article, we will provide an example of a basic setup which is commonly used by other Gridare clients.
First, you need to login to your Gridare Client Portal (https://my.gridare.com/)
By now, you should have atleast one DID (Phone number) in the Groups section. Groups is a group of actions that your phone system is programmed to do.
In the example below, The phone number we will be setting up is 61212345678 (0212345678).
When a customer calls during business hours (e.g 9:00AM - 5:00PM), I want to :
Ring all of the phones for 25 seconds. If no-one answers or it is after hours, send the call to voicemail.
To achieve this,
Lastly, specify the days that your office is open by putting a check in the boxes in the Days section. It should now look like the example below.
4. In the new row, click on the drop-down menu and select Voicemail
In the example below, I want the voicemails to be emailed to email@example.com.