Phrases are compiled short recordings used for IVRs and can also be called into action to work within a group or extension depending on your preference or the needs of your business such as Welcome Greeting, Voicemail Greeting and Music On Hold. These recordings can be made using your IP Phone (e.g. Yealink) or Softphone (e.g. NCH Express Talk) by following the link for Recording Phrases and Recording Voicemail Greeting. Another option would be to send a recording with proper format and specifications to Gridare using the information on the link for Audio Format Requirement for Phases, Music On Hold and Voicemail.

NOTE: To better understand what the functions of phrases are please click the link for Functions for Phrases.

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• Why is troubleshooting necessary in resolving your issue?
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• What kind of functions do phrases have?
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REMINDER: You can also download the attached PDF version of this tutorial.